Free Resources

Learning and practical support for care workers, families and communities. No paid membership required.

A quality manager tracing complaint evidence from first contact to verified remedy.

Free course · Free digital certificate

Your Voice Matters: Speaking Up in Care

Find the words, choose the right route and follow up when something at work needs to change. Two narrated lessons and a short assessment, with a Level 2 Professional CPD Standards certificate on successful completion.

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Learners connecting attention, questions, non-verbal change, distress and closed-loop action.

Free course · Free digital certificate

Looking After Yourself While Caring for Others

Recognise strain, set workable boundaries and ask for practical support before things become overwhelming. Two narrated lessons and a short assessment, with a Level 2 Professional CPD Standards certificate on successful completion.

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A worker checking an authorised care plan and provider procedure before a task.

Free course · Free digital certificate

Starting Your First Care Job

Know what to ask, what support to expect and why safe care starts with an honest account of what you can do. Two narrated lessons and a short assessment, with a Level 2 Professional CPD Standards certificate on successful completion.

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Person-centred care and conversation

Free course · Free digital certificate

Understanding CQC: Confidence for Care Workers

Understand inspections, keep care first and feel confident speaking honestly. Three narrated lessons, practical scenarios and a Level 2 Professional CPD Standards certificate on successful completion.

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Community Champion Award, awarded by Pheon Academy

Free learning · Free digital award

Community Champion Award

Show you care about the place you live in and the spaces you share. Learn how to support the people around you, earn your award and choose to join the public Champions Directory.

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Listening to family knowledge and experience

Free information guides

Care & Family Guides

Clear, practical information to help you support someone you care about and navigate care decisions. Read at your own pace, with no assessment or certificate.

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Support for care workers

Free information guide · Downloadable PDF

Claim What You're Entitled To

A practical starting point for checking employment-expense tax relief, with a claim preparation checklist.

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Support for care workers

Free information guide · Downloadable PDF

When Work Gets Difficult

Practical first steps for pay problems, bullying, unsafe practice and pressure to do something inappropriate.

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Support for care workers

Free information guide · Downloadable PDF

Support When Money Is Tight

Find credible help, prepare for an advice conversation and avoid promises that cost you more.

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Support for care workers

Free information guide · Downloadable PDF

After a Difficult Shift

A practical guide to support after a death, distressing incident or emotionally demanding day.

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