FREE LEARNING. FREE DIGITAL CERTIFICATE.
Understanding CQC: Confidence for Care Workers
Your experience matters. Your voice deserves to be heard.
Start your free courseCare first. Confidence follows.
You do not need a script for an inspection. You need to understand what happens, know that you can speak honestly and feel confident continuing the care people rely on.
3 practical lessons, realistic scenarios and a short assessment. Approximately 45 minutes, at your own pace.
Your Work Matters
Understand what inspection is for and why your everyday experience matters.
Confidence During an Inspection
Keep care person-centred while talking openly and accurately.
Speaking Up and Finding Support
Use the right route for concerns and know where to seek help.
Download your free inspection confidence reference sheet (PDF)
Learning that is genuinely free
No employer subscription. No payment card. No certificate charge. Complete all 3 lessons and achieve 80% in the assessment to receive your digital certificate. You can revisit the learning and try again.
Built on listening to care workers
This independently developed Pheon Academy course draws on CQC's Care workers' guide to CQC, produced together with The Care Workers' Charity and its care worker advisory board and champions members. Their contribution to the original guidance is gratefully acknowledged. Contains public sector information licensed under the Open Government Licence v3.0. The course, scenarios and assessment are Pheon Academy's own work; neither CQC nor the Charity endorses this course.
Read the original CQC guide · Open Government Licence
Support for you, too
The Care Workers' Charity supports care workers. Visit its website to see the help currently available and eligibility.
Explore The Care Workers' Charity's support