Terms of purchase and use

Seller and support

Pheon Agency Ltd, company number 17324549, registered in England and Wales. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Support: help@pheonagency.co.uk.

Product and price

How Do I Get Clients? is an online business education programme for domiciliary care providers. The price is GBP 99 as a one-off payment, with no recurring subscription. It includes 13 sections and 37 downloadable tools.

Focused Pheon Academy modules are priced at GBP 9.99 each as a one-off payment, with no recurring subscription. They are independent learning products with audio, workbook-style materials and practical exercises. They are not endorsed by CQC and do not guarantee registration, ratings, contracts, clients, employment outcomes, financial outcomes or legal compliance.

Pheon Academy Provider plans are purchased for 12 months with one upfront payment for the learner capacity selected at checkout. There is no automatic renewal, no further payment obligation and no cancellation notice requirement. Access ends at the end of the paid term unless the account owner actively purchases another year. Buying another year before expiry extends the existing end date.

Annual provider access

Provider plans include the online Care Workforce Training course, manager access and the selected number of learner places. Managers can archive leavers and retain their training history. Learner places are subject to the replacement allowance shown in the manager dashboard and must not be used to rotate unlimited people through a smaller plan.

A founding provider rate is protected for the first three continuous years of access. Each additional year is an optional separate purchase. After that price-protection period, the applicable price is shown before the next purchase. There is no three-year commitment.

The annual payment is non-refundable if you stop using the service, change your mind or do not use your learner places, except where a refund is required by law. Unused time is not refunded. This does not exclude remedies for non-delivery, faulty or misdescribed services or other statutory rights. A failed new payment does not extend access; existing paid access and training records are retained.

Access

Access begins after Stripe confirms a successful payment and the Academy creates or updates the purchaser's entitlement. The account does not currently have a fixed expiry date. Access remains available while the purchaser's account is active and Pheon continues to operate and make the product available. This is not a promise of perpetual or lifetime operation.

The purchasing account is for that customer's personal or internal business use. Login details and paid access must not be shared, resold or transferred without Pheon's written permission. Downloaded tools may be retained for the purchaser's own internal business use, subject to the intellectual-property terms below.

Digital content and cancellation

Before payment, you must actively ask us to provide immediate access during the 14-day cancellation period and acknowledge that your statutory right to cancel that digital-content purchase is lost once supply begins. We record this acknowledgement and include it in the purchase confirmation.

This does not remove your statutory remedies where digital content is faulty, misdescribed or not supplied with reasonable care and skill. Contact help@pheonagency.co.uk about a cancellation, refund or product problem. Your statutory rights remain unaffected.

Intellectual property

Pheon retains ownership and copyright in the lessons, templates, calculators, tools, downloadable materials and course design. Purchase grants a limited right to use them personally or within the purchaser's own business. It does not transfer ownership or permit publication, resale, sublicensing, uploading to shared libraries, or distribution to third parties.

Educational outcomes

The Academy provides education, preparation and implementation tools. How Do I Get Clients? does not guarantee clients, enquiries, revenue, contracts or commercial success. Your CQC Registered Manager Interview does not guarantee an interview outcome, fitness decision or registration. Results depend on the learner's circumstances, knowledge, preparation and decisions made by relevant third parties.

Updates and availability

Pheon may update the programme to maintain accuracy, security and usefulness. We aim to keep the Academy reasonably available but maintenance, security events and services outside our control may cause interruptions. Nothing in these terms excludes or limits liability where doing so would be unlawful or removes rights that consumer law gives you.

Law

These terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the UK, you may also have the benefit of statutory protections and courts available where you live.